24/7 SUPPORT AND CONSULTING
24/7 SUPPORT AND CONSULTING
Manage agents, track calls, monitor performance, and boost conversions with a CRM designed for call centres in Pretoria, Johannesburg, and Cape Town.
Log all calls, link to customer records, track call duration, outcomes, follow-ups. Integrate with VoIP systems for automatic logging.
Track calls per hour, conversion rates, average handle time, customer satisfaction. Leaderboards and performance reviews.
Auto-assign leads to agents, round-robin or skill-based routing, priority queues, ensure fair distribution and fast response.
Create outbound campaigns, upload call lists, track campaign performance, A/B test scripts, optimize conversion rates.
Store call scripts, display prompts to agents during calls, handle objections, ensure consistent messaging across team.
Supervisor dashboard with live agent status, call queues, conversion rates. Listen to calls, provide coaching in real-time.
45 agents, 12,000 calls/day
Low conversion rates, inconsistent agent performance, manual call logging, no campaign tracking.
Custom call centre CRM with auto call logging, performance dashboards, script prompts, campaign management.
One-time development